Frequently Asked Questions

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GENERAL QUESTIONS

How do I contact Customer Service? ▼

Please contact us by submitting a request via the link here or calling Customer Service.

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What if I have multiple Agreements, do I need more than one online account? ▼

If you have multiple agreements, you should not need more than one online account. There are exceptions to this answer. If you notice your account has incomplete or missing information, please contact us by submitting a request via the link here.

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Can I access copies of my Agreement/Contract online? ▼

This functionality is not currently available. You can request a copy of your agreement/contract by submitting a request via the link here or calling Customer Service.

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To what address do I mail my payment? ▼

Please see the mailing address listed below.

Mahindra Finance USA, DLL PO Box 77114, Minneapolis, MN 55480-7702

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What do I do if my question is not asked in the FAQ list? ▼

Please contact us by submitting a request via the link here or calling Customer Service.

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Where can I find my agreement/contract number? ▼

Your agreement/contract number can be found in your welcome letter, received at the beginning of your contract or in the top right-hand corner of your invoice. Your agreement number and contract number are the same number.

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ONLINE PAYMENT

Do I need to register to pay online? ▼

Yes. To keep your personal information secure, you are required to log in to make a payment. If you have not yet registered, please click on “Sign up for a new account” on the login page to register. You will need your agreement number and zip/postal code. This information can be found in the top right-hand corner on your invoice. Online payment functionality is currently only available for United States-based customers.

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Is there a fee charged for paying online? ▼

No. There is not a fee charged for paying online when using this portal. You will need to log in to pay online. This service is currently only available for United States-based customers.

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Where can I find my buyout online, or how do I pay off my account? ▼

You can request a current buyout for your contract after you log in. This does not apply to leases. Please note that your "total balance" may not be your final buyout amount. A payment in the amount of the buyout can be submitted online using the one-time payment functionality.

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Can I see my Payment History online? ▼

Yes, you may view up to 24 months of payment history on your contract after logging into your account. To keep your personal information secure, we require you to login to view information regarding your contract.

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Who can I speak with regarding available financial hardship options for making a payment? ▼

Please contact our Account Services Department to discuss possible options available at 1-800-873-3704. Our office is open 7:00 AM - 4:30 PM CST Monday - Friday.

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Can I use my credit or debit card to make a payment? ▼

No, but our United States based customers can log in and pay online using your bank account and routing information. If you have not yet registered, please click on “Sign up for a new account” on the login page to register.

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What are the ways to make a payment? ▼

You can make payments on your contract(s) via one of the following methods:

Call our Customer Service department.

Use our automated phone payment system.

Mail a check to the address listed on your invoice.

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How do I utilize the automated phone payment system? ▼

Simply call Customer Service and choose the option to make a payment. This service is available 24 hours a day, 7 days a week. You will need to have your contract number and the last 4 digits of your social security number or tax identification number to verify your identity.

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UPDATE PROFILE

Can I change my physical and billing address of my agreement when I am online? ▼

Yes. Please log in to view your physical and billing address under the "My Agreements", "Agreements Summary" tab. After you submit your request, please allow 3-5 business days for your profile to reflect the change.

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How do I sign up to receive my payment invoice by email rather than by mail? ▼

Please log in and click on "My Profile" followed by "Sign up for Email Invoicing" to sign up. Once you are signed up, you will receive an email notification when your invoice is available to view with a link to log into your online account to view the PDF file of your invoice.

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How do I sign up for reccurring electronic check payment (auto debit of bank account)? ▼

Please log in to sign up for recurring electronic check payment. You can click on the "My Payments", "Make a payment" tabs and choose “Set-up recurring payment”. If you have not yet registered, please click on "Sign up for a new account" on the log in page to register. Additionally, you can submit a request via the link here or call Customer Service if you would like a form to be sent to you.

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TECHNICAL QUESTIONS

What do I do if my account is locked? ▼

Click on "Forgot Password" to reset your password. This will allow you to log in. If you encounter any further technical issues, please call Customer Service.

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Who can I contact to reset my log in information? ▼

Please contact us by submitting a request via the link here or calling Customer Service.

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I have logged in before, but now it says I don’t have an account. What do I do? ▼

Click on "Sign up for a new account" to re-create your account. This will allow you to log in. If you encounter any further technical issues, please call Customer Service.

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GENERAL QUESTIONS

ONLINE PAYMENT

UPDATE PROFILE

TECHNICAL QUESTIONS

Submit a Request!

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